Shipping Policy
1. SHIPPING & DELIVERY POLICY
Due to COVID-19, we're improving our delivery process to make your packages even safer, so there may be a 3-5 days delay in processing your orders.
We value quality and sometimes Every product we deliver is subject to a secondary inspection to ensure our dolls are delivered to you in perfect condition.This means it takes time to have your order processed and then 1-4 business days to have it shipped out to you.
Before your order is shipped, Stojoy has to process your order and put all your items through its strict quality control tests. Because of this, Total Delivery Time is different from shipping time alone.
♦ Total Delivery Time = Processing Time + Shipping Time
♦ If your order contains multiple items, they will be shipped together.
2. Shipping Cost
Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.
The time frame of an order delivery is divided into two parts:
Processing time: 1-4 business days
Shipping time:
Standard shipping:Shipping for items under $50 is $5.99(Arrives 7-15 business days from the date the order has been shipped),
Free shipping：Free worldwide shipping on orders over $50（Arrives 7-15 business days from the date the order has been shipped.）
DELIVERY TIME：calculated at Stojoy.com,2-4 weeks
Orders will be processed within 4 days of ordering and be shipped the next day after the processing day.*Please note that these are estimated delivery times only, This website is not guaranteeing delivery dates.
Please ensure all delivery information is correct. If there is incorrect or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance.
Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.
Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.
There will be no reshipping arrangement made in case parcels are returned for wrong addresses, incomplete addresses and returned due to unavailability
________________________________________________________________INTERNATIONAL SHIPPING RESTRICTION
Currently we do not ship to the following countries:
Faroe Islands
Cayman Islands
US Virgin Islands
Northern Mariana Islands
British Virgin Islands
Turks and Caicos Islands
Solomon Islands
Falkland Islands
Marshall Islands
Reunion
Bouvet Islands
Christmas Islands
Cocos (Keeling) Islands
Cook Islands
Heard Island and McDonald Islands
Norfolk Island
Sint Maarten
South Georgia and the South Sandwich Islands
Iraq
Canary Islands
Saudi Arabia
3. Order Tracking
Please note that for each shipment notification email you receive, tracking may not be available for the first 24-48 hours. If 48 hours have passed and you are still unable to track your order, please contact us to ask for help. Once you get your tracking number from our email, you could learn the status of your parcel by entering our tracking number on the tracking page of the courier's official website.
You can track your order from the following sites:
4. Tax Collection
Our shop does not charge any taxes and fees.We only charge product fees and logistics fees. You can check the bill details on the payment page. Import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the specific destination.
The payment of these fees and taxes is the responsibility of the recipient and will not be covered by this website. For further details of charges, please contact your local customs office.
You are responsible for checking your local postal regulations for restricted items, as we cannot be held liable for any items that are not accepted into the specific country.
6. Good Communications
It’s important to us that you’re happy with your purchase in our shop and that the products fit your needs, If you have any questions with shipping. please contact us via e-mail customer@stojoy.com
